FAQ

Our Showroom is located at 1028 Botany Road, Botany, NSW 2019. We are situated next to the Sydney City Volkswagen and Skoda car dealerships and the nearest cross street is Lord Street. Off street parking is available.

Our showroom is open by APPOINTMENT ONLY, call us on 1300 300 195 to make an appointment. We would love to see you and one of our experienced team will always be available to offer guidance and advice.

Click and Collect is a service that allows you to place an order online or via phone and then collect your purchases. Simply place an order online at chasclarkson.com.au or over the phone, choose the ‘Click & Collect’ option and we will process your order and notify you when it is ready for collection.

Yes, there is minimum spend for all orders of $3,000.

You will receive an email and/or phone call once your order is ready. Please bring your ID and proof of purchase when collecting.

Yes, all prices are GST inclusive. If you are ordering from outside Australia please inform us and we will provide a GST free quotation.

Due to the large range of sizes of stock that we hold; from trees over 10m tall – to baubles that are 20mm small – and the different locations our customers live in around Australia and beyond, delivery costs are calculated manually for each order we receive, especially if multiple “non bulky” items are ordered. As a result, you will not be charged automatically and will be contacted by phone or email to confirm the delivery costs before processing your payment.

Yes, you can. Simply click ‘Phone me for other payment options’ and we will touch base with account details for payment. Please use your order number as reference and forward a remittance notification to hello@chasclarkson.com.au.

You will need to contact us to discuss the state of the goods to be returned. If goods were received damaged, we will require proof of damage and the item will need to be returned to Chas Clarkson and either be refunded or replaced at our cost.

If you receive an item that was not originally ordered, you will need to contact us ASAP (within 48 hours of delivery) and you will receive the replacement item(s) once the incorrect item has been returned. If that item is no longer available, we will issue a credit or refund.

Goods returned as a result of a ‘change of mind’ will need to be returned at the buyer’s expense and will only be accepted if goods are received in the original purchase condition.

No credit will be issued on freight and handling charges.

If goods are required by a specific date, please specify in your delivery instructions and/or give us a call on  1300 300 395 and we can discuss what can be arranged urgently. Additional freight charges might apply for orders sent by express dispatch and all tracking details will be provided. We will do our best to get your item(s) dispatched urgently, but once goods are in the hands of a third party for delivery, we cannot take responsibility for any delays experienced beyond our control.

All our lighting and electrical products are designed for use in accordance with Australian standards. Many electrical products use a transformer to convert them to low voltage – where applicable, this is specified in the respective product description. We offer a 1-year warranty for all items that include a lighting element. In the case decorations are looked after carefully and stored appropriately out of season, we are sure you will get many more years of use out of the commercial grade lighting products supplied by Chas Clarkson.

We do not stock glass products as all our items are designed for commercial use in public spaces.

No, we suggest you contact a printing specialist to obtain these.

Yes, we have a range of items available for hire. Please contact us to discuss the options on 1300 300 195 including the length of time to be hired and the location and delivery requirements.